Shipping & returns

SHIPPING

Shipping worldwide!

Products will be shipped within 48 hours of order/payment confirmation. Products ordered on weekends or holidays will be shipped the next working day.

When your order has been shipped, you will receive an e-mail with information and a link to track the shipment.

The products will be packed and protected so that they cannot be damaged by normal handling during transport. By downloading the package, you confirm that the package has been received in good condition. For this reason, we recommend that you inspect the package in front of the delivery person (in order to avoid subsequent complaints due to the possibility of damage to the package during delivery), and immediately report them to the delivery worker who delivered the goods, or refuse to accept the package with visible external damage.

The seller assumes no responsibility in case of delivery delay due to force majeure.

In order to ensure the best possible communication between the Customer and the courier service, we will give the Customer's phone/mobile number to the courier service.

If the customer does not pick up the product or refuses to pick up the product without a valid reason, the Official Parish Medjugorje Store reserves the right to demand compensation for the costs of handling, transport and other possible costs.

If the Official Parish Medjugorje Store is unable to deliver the ordered product, it will notify the customer. The customer can cancel the order or wait until the product is available again.

If the Official Parish Medjugorje Store is not able to deliver the product within the agreed period, it informs the customer, who is obliged to leave a reasonable period for the fulfillment of the sales contract.

When picking up, please check the condition of the shipment and, in case of visible damage, report the product immediately, and do not pick up the products if they are damaged.

MATERIAL DEFECTS

The Official Parish Medjugorje Store is liable to the customer for material defects of the items it had at the time the risk passed to the customer, regardless of whether it was known to the customer.
Official Parish Medjugorje Store is also responsible for those material defects that appear after the transfer of risk to the customer if they are the result of a cause that existed before that.
A slight material defect is not taken into account.
There is a disadvantage:
1. if the thing does not have the necessary properties for its regular use or for trade;
2. if the thing does not have the necessary properties for the special use for which the buyer is acquiring it, and which was known to the seller or should have been known to him;
3. if the thing does not have properties and characteristics that are explicitly or tacitly contracted, that is, prescribed;
4. when the seller handed over a thing that is not equal to the sample or model, unless the sample or model was shown only for the purpose of notification.
The seller is not responsible for defects if they were known to the buyer at the time the contract was concluded or could not remain unknown to him.
It is considered that those defects could not remain unknown to the buyer, which a careful person with average knowledge and experience of the same occupation and profession as the buyer could easily notice during a normal inspection of things.
The seller is also responsible for defects that the buyer could have easily noticed, if he stated that the item has no defects or that the item has certain characteristics or features.
The buyer is obliged to inspect the received item in the usual way or to have it inspected as soon as possible, according to the regular course of things, and to notify the seller of visible defects within eight days.
When the inspection is carried out in the presence of both parties, the buyer is obliged to immediately communicate his objections due to visible defects to the seller, otherwise he loses the right he is entitled to on that basis.
If the buyer shipped the item onward without transshipment, and the seller knew or must have known the possibility of such onward shipping when concluding the contract, the inspection of the item may be postponed until its arrival at the new destination, and in that case the buyer is obliged to inform the seller of the defects as soon as possible. was, in the regular course of things, able to find out about them from his clients.
When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item (hidden defect), the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within eight days, counting from the day he discovered the defect.
If the consumer subsequently discovers a hidden defect in the product, the request should be submitted in writing within two months from the day the hidden defect was discovered, and no later than two years from the day the product was taken over.
The request should contain your name, surname, address, telephone number or e-mail address and proof of purchase of the product (receipt, warranty card or other).
You can send the request by mail to the address Gospin trg 1, Međugorje, Čitluk or by electronic mail to the e-mail address officialparish@medjugorje.store.
The seller is not responsible for defects that become apparent after six months have passed since the item was handed over, except when a longer term is specified in the contract.
If the trader does not dispute the defect, he is obliged to satisfy the consumer's request without delay.
If the merchant disputes the defect, he is obliged to respond to the consumer in writing within eight days of receiving the request.
If the trader disputes the defect, and the consumer does not give up his request, an expert opinion on the justification of the request is given by an authorized court expert or a competent institute in Bosnia and Herzegovina.
If the expertise proves a defect in the product or service, the cost of the expertise is paid by the merchant.
When, due to a defect, things have been repaired, another thing delivered, parts replaced, etc., the deadlines start to run from handing over the repaired thing, handing over another thing, replacing parts, etc.
In the notification about the lack of the item, the buyer is obliged to describe the defect in more detail and invite the seller to inspect the item.
If the notification of the defect sent by the buyer to the seller in a timely manner by registered letter, telegram or in another reliable way is late or does not reach the seller, it is considered that the buyer has fulfilled his obligation to inform the seller.
The buyer does not lose the right to refer to a defect even if he has not fulfilled his obligation to inspect the item without delay or the obligation to inform the seller about the existence of the defect within a certain period, as well as when the defect became apparent only after six months have passed since the delivery of the item, if this defect was known to the seller or could not remain unknown to him.
If the product that the consumer gave to the trader or an authorized service for repair, maintenance or finishing is lost or destroyed, the trader is obliged to give the consumer, at his choice:
• deliver a new product with the same properties and for the same purpose within eight days from the date of submission of the consumer's request or
• without delay, settle the damage equal to the retail price of the new product.

The buyer who promptly and properly informed the seller about the defect can:
1) require the seller to remove the defect or to hand over another thing without the defect (fulfillment of the contract);
2) demand a price reduction;
3) declare that he is terminating the contract.
In each of these cases, the buyer has the right to compensation.
If the buyer does not receive the required fulfillment of the contract within a reasonable time, he reserves the right to terminate the contract or to reduce the price.
The buyer can terminate the contract only if he has previously given the seller a subsequent appropriate deadline for the fulfillment of the contract.
The buyer can terminate the contract even without leaving a subsequent deadline if the seller informed him after the notification of defects that he will not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract, even in the subsequent deadline.
If the seller does not fulfill the contract in the subsequent period, it is terminated according to the law itself, but the buyer can keep it if he declares to the seller without delay that he keeps the contract in force.
When only a part of the delivered item has defects or when only a part of the item is delivered, i.e. a smaller quantity than agreed upon, the buyer can terminate the contract in terms of the previous articles only with regard to the part that has defects or only with regard to the missing part or quantity.
The buyer can terminate the entire contract only if the agreed quantity or delivered item is a whole or if the buyer otherwise has a legitimate interest in receiving the agreed item or quantity as a whole.
When several things or a group of things are sold under one contract and for one price, and only some of them have defects, the buyer can terminate the contract only with regard to those things and not the others.
However, if they form a whole so that their separation would be harmful, the buyer can terminate the entire contract or if he nevertheless declares that he terminates the contract only with regard to the defective item, the seller can also terminate the contract with regard to the other items.
The buyer loses the right to terminate the contract due to lack of items when it is impossible for him to return the item or to return it in the condition in which he received it.
However, the buyer can terminate the contract due to a defect in the item if the item is completely or partially destroyed or damaged due to a defect that justifies the termination of the contract or due to an event that does not originate from him or from someone for whom he is responsible.
The same applies if the thing is completely or partially destroyed, or damaged due to the buyer's obligation to inspect the thing, or if the buyer, before the defect was discovered, used up or changed a part of the thing in the course of its regular use, as well as if the damage or change is without significance.
The buyer who, due to the inability to return the item or to return it in the condition in which he received it, has lost the right to terminate the contract, retains the other rights granted by law due to the existence of some defect.
The price reduction is done according to the relationship between the value of the item without a defect and the value of the item with a defect at the time of concluding the contract.
A customer who has obtained a price reduction due to the existence of a defect may terminate the contract or demand a new price reduction if another defect is subsequently discovered.
The rights of the buyer who timely informed the seller about the existence of a deficiency expire after one year, counting from the day of sending the notification to the seller, unless the buyer was prevented from using them due to the seller's fraud.
However, the buyer who has timely informed the seller about the existence of a defect can, after the expiration of this period, if he has not yet paid the price, highlight his request to lower the price or to compensate him for damages as an objection against the seller's request to pay him the price.

GUARANTEE

When the seller of technical goods has handed over to the buyer a warranty certificate, by which the manufacturer guarantees the correct functioning of the item during a certain period of time, counting from its handover to the buyer, the buyer can, if the item does not work properly, demand both the seller and the manufacturer to repair the item within a reasonable time or if he doesn't, to give him a thing that works properly instead.
These rules do not affect the rules on the seller's responsibility for the defects of the goods.
Due to malfunctioning, the buyer may demand from the seller or the manufacturer to repair or replace the item within the warranty period, regardless of when the malfunction occurred.
He has the right to compensation for the damage he suffered as a result of being deprived of the use of things from the moment of requesting repair or replacement until their execution.
In the case of a minor repair, the warranty period is extended as long as the customer was deprived of the use of the item.
However, when an item is replaced or repaired due to malfunctioning, the warranty period begins again from the replacement, i.e. from the return of the repaired item.
If only a part of the item is replaced or substantially repaired, the warranty period begins again only for that part.
If the seller does not repair or replace the item within a reasonable time, the buyer can terminate the contract or lower the price and demand compensation.
The seller, that is, the manufacturer, is obliged to transport the thing at his own expense to the place where the thing needs to be repaired or replaced, as well as to return the repaired or replaced thing back to the buyer.
During this time, the seller or manufacturer bears the risk of destruction or damage to the item.
The buyer's rights against the manufacturer based on the warranty certificate expire after one year, counting from the day when he asked him to repair or replace the item.

RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

The consumer has the right to withdraw from the distance contract within 15 days without cost and without explanation.
In case of withdrawal, the consumer is reimbursed only for the cost of returning the product.
The withdrawal period starts from the day the consumer received the product.
In the case of services, the cancellation period starts from the day the contract is concluded.
The consumer cannot waive the right to terminate the contract in connection with contracts:
• on the provision of services - if, with their consent, he started working before the 15-day withdrawal period expired;
• about gaming services;
• on the sale of goods or services - if the price of the product or service depends on changes in the financial market that the consumer cannot influence;
• on the sale of goods - when the consumer has given a personal written order or specification for the product;
• on the sale of goods when the product cannot be returned due to its nature;
• when delivering audio and video recordings or computer instructions used by the consumer;
• when delivering press, periodicals and magazines.
The buyer is obliged to notify the Official Parish Medjugorje Store of his decision to terminate the contract before the expiration of the term for unilateral termination of the contract, in writing to the e-mail officialparish@medjugorje.store or to the address Gospin trg 1, Međugorje, Čitluk.
In case of termination of the contract, each party is obliged to return to the other what it received in the same value and quantity.
If the buyer exercises the right to unilaterally terminate the contract, he must return the goods without delay, and within 14 days at the latest. The consumer must return the item received undamaged and in an unchanged quantity. Shipping costs for returned products are borne by the buyer, unless it is a mistake made in any way by the online store https://medjugorje.store/.
The customer is responsible for any reduction in the value of the returned goods that occurred as a result of the handling of the goods, and the online store https://medjugorje.store/ will not return the funds paid or accept the return of the damaged item in that case. The customer must bear only the direct costs of returning the goods, unless the online store https://medjugorje.store/ has agreed to bear all costs.
Official Parish Medjugorje Store will refund the paid purchase price no later than 14 days after the undamaged and/or unused goods are returned to him, using the same means that the consumer used for payment, unless the consumer expressly agrees to another means of payment, and assuming that the seller does not have to pay any additional costs for such return.
Official Parish Medjugorje Store bears the costs of returning the goods only if faulty or damaged items were delivered due to the error of Official Parish Medjugorje Store employees.

COURT JURISDICTION AND GOVERNING LAW

In the event of a possible dispute, the Official Parish Medjugorje Store and the consumer will resolve the dispute amicably, and if this is not possible, the court with actual and local jurisdiction will be competent, applying the laws of Bosnia and Herzegovina.