Frequently Asked Questions
General Questions and Customer Support
1. Where does the revenue from product sales go?
As the official souvenir shop of Medjugorje Parish, all proceeds are exclusively directed towards evangelization and spreading Our Lady’s message worldwide. The Mir Medjugorje Information Center, which operates this souvenir shop, is responsible for all radio and digital channels through which messages are broadcast worldwide, as well as simultaneous translation of Masses in Medjugorje and various special programs throughout the year. A more detailed overview can be found here:
– Production of the evening prayer program broadcast
– Technical equipment for all audio and visual needs in Medjugorje Parish
– Realization of spiritual retreats
2. Where is your physical souvenir shop located in Medjugorje?
Our store is located in the very center of Medjugorje at Gospin Trg 1 (in the immediate vicinity of St. James Church). We look forward to your visit when you are on pilgrimage!
3. What are the operating hours of your store and customer support?
Our customer support operating hours are Monday to Saturday, from 08:00 AM to 04:00 PM according to Bosnia and Herzegovina time zone (the physical souvenir shop operates longer, until 10:00 PM, but online purchase support is shorter, so we cannot guarantee a response). We are closed on Sundays. During these hours, our customer support is available for all your inquiries.
4. How can I contact you if I have additional questions about the products?
We are always here for you! You can contact us by sending an email to info@medjugorje.store, by calling our phone number +387 63 606 500, or via the contact form on our website.
Ordering and Payment
1. What payment methods are available in your web store?
In our web store, we offer secure payment by credit and debit cards (PayPal). All card payments are protected by the most modern security protocols to ensure your data is completely safe.
2. How can I be sure that my order has been successfully received?
In our web store, we offer secure payment by credit and debit cards (PayPal). All card payments are protected by the most modern security protocols to ensure your data is completely safe.
3. Can I change or cancel my order after it has been placed?
If you notice an error or wish to cancel an order, please contact us as soon as possible at info@medjugorje.store or by calling +387 63 606 500 before your shipment is processed and dispatched. We will do our best to accommodate you.
Shipping and Tracking
1. Do you ship internationally?
Yes, our store offers international shipping. Our products and souvenirs from Medjugorje are available to customers worldwide. Shipping costs are automatically calculated at checkout based on the package weight and your location.
2. How long does it take for my order to arrive?
Delivery time depends on your country and address. For domestic orders within BiH, it usually takes a few business days, while international shipments may take from one to several weeks, depending on the local courier service and your country’s customs processes.
3. How can I track my shipment?
Once your order has been dispatched, if available for your country and the chosen delivery service, you will receive a tracking number and a link via email, through which you can check the current status and location of your shipment at any time.
Returns and Complaints
1. What should I do if I receive a damaged product?
Although we pack all our products with extreme care to prevent breakage, if damage occurs during transit, please notify us immediately. Send us a photo of the damage and your order number to info@medjugorje.store, and we will arrange a replacement or refund as soon as possible.
2. What is your return period for purchased goods?
Customers have the right to return products within 14 days from the date of receipt of the shipment, provided that the product has not been used, is not damaged, and is in its original packaging.
Our Products and Assortment
1. In which languages are the books in your offer available?
We are proud of our rich selection of spiritual literature, adapted for pilgrims from all over the world. Books are available in Croatian, English, Spanish, German, Italian, Slovenian, Czech, French, Hungarian, Dutch, Polish, and Portuguese.
2. What materials are your rosaries made from?
We offer a wide range of rosaries made from various high-quality materials. You can choose from rosaries made of olive wood, glass, crystal, Murano glass, Herzegovinian stone, wood, thorns, and even traditional Job’s Tears rosaries.
3. Are the products in the store authentic?
Yes, we are the official souvenir shop of Medjugorje Parish. All our products – from rosaries, statues, and crosses, to jewelry and clothing – are carefully selected to truly represent the spirit of Medjugorje. Many souvenirs are unique and represent the handiwork of our local artisans. All proceeds from sales are directed towards spreading Our Lady’s message and evangelization.
